Returns Policy
OUR POLICY
1. General conditions
(a) Where you change your mind about a product purchased from Sip & Style Co, you may return it to Sip & Style Co within 30 days of purchase, in exchange for a full refund.
(b) Where a product is returned between 30 days and 90 days after the date of purchase, you will be eligible to receive a credit note.
(c) In order to receive a refund or a credit note for a returned item:
(i) all returned products must be in their original, unused condition, including in their original packaging; and
(ii) all packaging must be free of writing, postage labels and damage.
2 Making the return via Postage
(a) Find your receipt number
(ii) If purchased in store, it can be found on your emailed receipt.
(b) Please contact hello@sipandstyleco.com to obtain a return label to help you place the return.
(c) Print your Australia Post return label.
(d) Please do not apply postage labels directly to a product’s packaging. All products should be returned in a separate postage bag or box.
(e) Drop off your return at any Post Office, Post Box or Parcel Locker.
3 Making the return in-store
You may return your products at Sip & Style Co located at: Suite 13 Level 2 13-17 Castray Esplanade Battery Point, TAS, 7004
(a) Find your receipt number
(i) If you purchased online, it cane be found on your confirmation email.
(ii) If purchased in store, it can be found on your emailed receipt.
(b) Please contact hello@sipandstyleco.com to organise a time to make the return.
4 Exchanges
(a) Sip & Style Co does not offer exchanges on change of mind returns.
(b) Please place a new order for all new items.
(c) At the time of making your return, you may request a credit note instead of a refund on your returned item. That credit note can be put towards the cost of your new item.
5 Processing your return
(a) On receipt of your returned product to Sip & Style Co, Sip & Style Co will undertake a quality check of the Product.
(b) Where the product and its packaging are in their original, unused and undamaged condition, Sip & Style Co will:
(i) process your refund to the card on which payment for the product was originally processed, or issue a credit note within 14 days of receiving the product at Sip & Style Co's head office; and
(ii) notify you by email once your claim has been processed.
(c) Where you have purchased a product using a discount, you will be issued a refund or a credit note for the discounted value of that item. Where a discount has been applied to a whole order, discounts apply equally to the individual items within that order.
(d) Where a product or its packaging is found to be damaged, or been used, or is otherwise not in its original condition, that product will not be eligible for a full refund. The product may still be eligible for a partial refund. In such a circumstance, you can elect to either:
(i) receive a partial refund or credit note; or
(ii) have the product returned to you at your cost.
